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September 10, 2022 @ 9:00 am - 11:30 am
This is a closed Training session that is being offered to the Beaumont Library Staff and Management Team together. It builds on a previous Communication Training that the whole group had been a part of, in June. This Session helps staff learn how to manage tricky communication scenarios (as provided by the staff/managers themselves, using real life conflict moments) by first being aware of/in control of one’s own self (using the communication foundations taught previously) and then better managing/responding to the reactions/the conflict circumstances.