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De-Escalating Tense Interactions with the Public

June 7 @ 9:00 am - 12:00 pm

De-Escalating Tense Interactions with the Public

When working with the general public is part of an organization’s mandate, the relationships that are created can sometimes be challenging.  When the public’s perspective of their own wants and needs are not aligned with the task requirements of the organization, interactions between a citizen and a staff member can become heated, tense and even turn abusive in nature.  This puts a strain on everyone who is involved – the public and the staff alike. And de-escalating these tense interactions with the public becomes a necessary skill to know how to implement.

On June 7th, Kim Silverthorn BA, RPC, MPCC, CT is facilitating the “De-Escalating Tense Interactions with the Public”  PD session with the Alberta Immigrant Women and Children Centre (AIWCC).  This is a closed Training.  Kim has over 30 years of experience as a therapist, and often works with organizations who are trying to effectively work in cooperation with the general public, in various capacities.

This session helps participants build a pattern of response within themselves that reflect their own intentions and work values. It teaches skills that are essential for understanding and soothing heightened emotional interactions between people. It also introduces participants to the key dynamics involved in building positive interactions with others in a way that will enhance relationships, work productivity and personal confidence.

Have a question? Please feel free to reach out to us at counsellors@tacitknows.com

Want to arrange for some Professional Development Training for Your Team?  Check our our website (under the Professional Development Tab) for some of our most frequently requested sessions or Contact us today to discuss your needs  We are always happy to create unique Trainings based on your teams needs.


June 7
9:00 am - 12:00 pm


Alberta Immigrant Women and Children Centre
Tacit Knowledge


Alberta Immigrant Women and Children Centre
13415C Fort Road NW
Edmonton, Canada
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