De-Escalating Tense Interactions with the Public

City of Beaumont 5600 49 Street, Beaumont, Canada

When working with the general public is part of an organization's mandate, the relationships that are created can sometimes be challenging.  When the public's perspective of their own wants and needs are not aligned with the task requirements of the organization, interactions between a citizen and a staff member can become heated, tense and even […]

De-Escalating Tense Interaction with the Public

City of Beaumont 5600 49 Street, Beaumont, Canada

When working with the general public is part of an organization's mandate, the relationships that are created can sometimes be challenging.  When the public's perspective of their own wants and needs are not aligned with the task requirements of the organization, interactions between a citizen and a staff member can become heated, tense and even […]

De-Escalating Tense Interactions with the Public

City of Beaumont 5600 49 Street, Beaumont, Canada

When working with the general public is part of an organization's mandate, the relationships that are created can sometimes be challenging.  When the public's perspective of their own wants and needs are not aligned with the task requirements of the organization, interactions between a citizen and a staff member can become heated, tense and even […]

De-Escalating Tense Interactions with the Public

City of Beaumont 5600 49 Street, Beaumont, Canada

When working with the general public is part of an organization's mandate, the relationships that are created can sometimes be challenging.  When the public's perspective of their own wants and needs are not aligned with the task requirements of the organization, interactions between a citizen and a staff member can become heated, tense and even […]